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Business Intelligence (BI)

BI is an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data. BI as a discipline is made up of several related activities including: data mining, online analytical processing, querying, and reporting. (Mulcahy)

Business Process Management (BPM)

BPM is a systematic approach to making an organization&rsuqo;s workflow more effective, more efficient, and more capable of adapting to an ever-changing environment. The goal of BPM is to reduce human error and miscommunication and focus on stakeholders and the requirements of their roles. (TechTarget)

eMerge (now ESP)

A university department that provides Business Process Analysis (BPA) in order to improve academic and administrative processes at Illinois State University. This service includes analyzing and documenting existing processes, identifying opportunities for improvement, and designing and documenting the ideal future process. eMerge is a department within the Administrative Technologies Office. (Illinois State University)

Enterprise Architecture

The purpose of an EA framework is to optimize across an enterprise the often fragmented legacy of processes (both manual and automated) into an integrated environment that is responsive to change and supportive of the delivery of the business strategy. (The Open Group, 2011, p. 6)

Enterprise Resource Planning (ERP)

ERP attempts to integrate all departments and functions across a company onto a single computer system in order to serve each department’s particular needs. (Wailgum)

Enterprise Solution Partners (ESP) (formerly eMerge)

Through Business Relationship Management, ESP (formerly eMerge) provides links between our customers and Administrative Technologies at the strategic and tactical levels. ESP’s primary responsibility is maintaining the relationship between the University’s business needs and solution delivery. The purpose of these links is to ensure that Administrative Technologies understands the business requirements of the customer and is able to provide services that meet those needs.


Mainframe computers are used primarily by corporate and governmental organizations for critical applications, bulk data processing, enterprise resource planning and transaction processing. The mainframe at Illinois State acts as the hub for a variety of campus information. Services associated with the mainframe include processing, programming languages, web services, managing disk and tape storage, printing services, off-site storage services, backup and recovery systems, and access security.

Operationalizing Enterprise Architecture

The use of structured methods and models (blueprints) to plan and design complex business and IT changes. (KPMG)

Request for Proposals (RFP)

An RFP is a document that an enterprise sends to a vendor inviting the vendor to submit a bid for hardware, software, services, or any combination of the three. An organization typically issues the RFP in order to assess competing bids. (ITBusinessEdge)

Steering Team

The Steering Team is the second tier of governance for the LEAPForward project, which is composed of senior leadership drawn from both the academic and administrative functions of the University. The members of the Steering Team provide guidance on overall strategic direction for the project and key issues including policy and project objectives, budgetary controls, marketing strategy, resource allocation, and large project expenditures. (Illinois State University)

TOGAF (The Open Group Architecture Framework)

TOGAF provides the methods and tools for assisting in the acceptance, production, use, and maintenance of enterprise architecture. It is based on an iterative process model supported by best practices and a re-usable set of existing architecture assets. (The Open Group, 2011, p. 9)

Lean Enterprise Architecture and Processes
Campus Box 3440
Professional Development Building
Normal, Illinois 61790-3470
voice: 309.438.5327
fax: 309.438.5078
Reggie Redbird

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