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ITSM Tool RFP - Complete

Project Description:  Illinois State University is seeking an Information Technology Service Management (ITSM) solution to support over 26,000 faculty, staff, and students. The campus currently utilizes a variety of commercial and self-developed applications to manage Information Technology services and processes in multiple support units. Our desire is to procure a full-suite solution to meet the University's needs for ITSM. The preference would be for a Software as a Service (SaaS) or Hybrid solution, but on-premise products will also be considered if the product's functionality would best suit the expressed needs. The RFP was published on July 31, 2013 and RFP responses are due by August 29, 2013.

In order to view the ITSM Tool RFP, an active ULID is required.  Click here to view the terms and agreements.


Lean Enterprise Architecture and Processes
Campus Box 3440
Professional Development Building
Normal, Illinois 61790-3470
voice: 309.438.5327
fax: 309.438.5078
Reggie Redbird

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