After meeting with several departments, eMerge feels confident and optimistic about the Business Process Management effort. Subject matter experts have been very helpful and positive through the current state process mapping where their day to day business processes are documented. The information collected from these sessions will be used to identify opportunities for improvements and best practice. eMerge hopes to emphasize that this is going to be a transformational change – meaning they are not simply taking pieces from the old mainframe and inserting them into something new, but rather analyzing and reevaluating the way business is done and improving some of these methods. In addition to meeting with members of the University’s faculty and staff, eMerge hopes to gather information from Illinois State University students as well. They have recently met with student ambassadors from the admissions department, and they hope to reach out to more students in the near future.